Our mugs are made to order. We do not accept returns or exchanges because a buyer changed their mind or ordered the wrong item or size.

If your mug arrives damaged, defective, or different from what you ordered, please contact us through our website’s Contact Us page within 30 days of delivery. Include your order number and a clear photo showing the problem. Once we confirm the issue, we’ll arrange a replacement or refund at no cost to you. You do not need to ship a damaged or defective mug back to us.

If a refund is issued, it will be sent to the original payment method. The time it takes to appear depends on the payment provider.

This policy applies to physical mugs. For other products, including digital downloads, please check the terms shown on the individual product listing.